Gold Plus Warranty FAQ | Subaru of Burlington NC

Question 1

What does the Subaru Gold Plus Warranty cover?

Accepted Answer

Gold Plus is Subaru's most comprehensive extended warranty. It covers thousands of components across every major system — engine, transmission, all-wheel drive, electrical, air conditioning, suspension, fuel system, brakes, cooling system, and technology systems including infotainment and driver-assist features. It is an exclusionary plan, meaning everything is covered except a short list of wear items like brake pads and wiper blades.

Question 2

Is Gold Plus the same as a third-party extended warranty?

Accepted Answer

No — and that distinction matters. Gold Plus is backed directly by Subaru of America, not a third-party administrator. That means OEM Subaru parts are used for every repair, only Subaru-certified technicians work on your vehicle, and the warranty is honored at any of the 600+ authorized Subaru dealerships across the country. Third-party warranties often restrict where you can get service and may use aftermarket parts.

Question 3

Are OEM parts guaranteed?

Accepted Answer

Yes. Because Gold Plus is a factory-backed Subaru warranty, every covered repair uses genuine OEM Subaru parts — the same parts your vehicle was built with. This protects your vehicle's performance, safety ratings, and resale value.

Question 4

Does Gold Plus include roadside assistance?

Accepted Answer

Yes. Every Gold Plus plan includes 24/7 roadside assistance, rental car reimbursement while your Subaru is being repaired, and trip interruption coverage if you break down more than 100 miles from home.

Question 5

What vehicles are eligible for Gold Plus coverage?

Accepted Answer

Gold Plus is available for new, used, and Certified Pre-Owned Subaru vehicles. Eligibility depends on your vehicle's current mileage and model year — available terms vary based on those factors. The easiest way to find out is to request a free quote and we'll tell you exactly which plans are available for your specific vehicle.

Question 6

Can I buy Gold Plus if I didn't purchase my Subaru from your dealership?

Accepted Answer

Absolutely. You do not need to have purchased your vehicle from Subaru of Burlington. We sell Gold Plus Warranties to Subaru owners nationwide, regardless of where the vehicle was originally purchased.

Question 7

Can I buy Gold Plus if my factory warranty has already expired?

Accepted Answer

In many cases, yes — but it depends on your vehicle's mileage and age. Some terms require the vehicle to still be within a certain mileage or age window. Request a free quote and we'll check your vehicle's eligibility right away.

Question 8

Do you sell Gold Plus Warranties outside of North Carolina?

Accepted Answer

Yes — we sell Gold Plus Warranties to Subaru owners across the entire country. The warranty is honored at any authorized Subaru dealership nationwide, so you can get service wherever you are.

Question 9

What term lengths are available?

Accepted Answer

We offer Gold Plus in multiple term lengths to fit different driving habits and budgets. Terms range from shorter coverage windows for newer vehicles to long-term plans for drivers who keep their Subaru for many years. Visit our Warranty Plans page to see all available terms and find the one that fits your situation.

Question 10

How does the deductible work?

Accepted Answer

Your deductible is the amount you pay per covered repair visit — not per individual part or repair item. So if multiple covered components are repaired in a single visit, you only pay the deductible once. We offer $0 and $100 deductible options on every term.

Question 11

Which deductible should I choose?

Accepted Answer

It depends on your preference. The $0 deductible means nothing out of pocket when you bring your Subaru in for a covered repair — you pay more upfront for the plan but nothing at the service counter. The $100 deductible lowers the plan cost and is a good fit if you want protection against major repairs but are comfortable with a small out-of-pocket amount per visit.

Question 12

How do I buy a Gold Plus Warranty from you?

Accepted Answer

Start by requesting a free quote on our Get a Quote page. Tell us your vehicle's year, model, and current mileage and our Finance Director will reach out — usually within one business day — with the specific plans and pricing available for your Subaru. There's no obligation and no pressure.

Question 13

Do I need to come into the dealership to purchase?

Accepted Answer

No. We handle the entire process remotely. You can get a quote, review your options, and complete the purchase without ever setting foot in our dealership. We work with Subaru owners across the country this way.

Question 14

How long does it take to get a response after I request a quote?

Accepted Answer

Our Finance Director typically responds within one business day. We review your vehicle's details and come back to you with the exact plans and pricing available — not a generic estimate.

Question 15

Is there any pressure to buy?

Accepted Answer

None. Our goal is to give you honest, straightforward information so you can make the right decision for your situation. If Gold Plus isn't the right fit for your vehicle or budget, we'll tell you that too.

Question 16

Where can I use my Gold Plus Warranty?

Accepted Answer

At any of the 600+ authorized Subaru dealerships in the United States. You don't need to return to Subaru of Burlington for service — just take your Subaru to the nearest authorized dealer, present your warranty, and they'll handle the rest.

Question 17

How do I make a claim?

Accepted Answer

Simply bring your Subaru to any authorized Subaru dealership and let the service advisor know you have a Gold Plus Warranty. The dealership will verify your coverage and work directly with Subaru to process the claim. You pay your deductible (if applicable) and that's it.

Question 18

Is the warranty transferable if I sell my Subaru?

Accepted Answer

Yes. Gold Plus coverage is transferable to a subsequent owner, which can be a meaningful selling point and may increase your vehicle's resale value. There is a small transfer fee. Contact us for details on the transfer process.

Everything you want to know about Gold Plus.

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